This Privacy Policy describes how the website casinoeuropa.md (hereinafter referred to as the “Site,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information. We are committed to ensuring the protection of your privacy and data in accordance with the current legislation of the Republic of Moldova, in particular with Law No. 133 of July 8, 2011, “On Personal Data Protection,” as well as taking into account the provisions of the General Data Protection Regulation (GDPR).
By using the services of our Site, you agree to the terms of this Privacy Policy.
1. Collection of Personal Data
We may collect and process the following categories of your personal data:
Information you provide directly:
- During account registration: first name, last name, date of birth, email address, phone number, postal address.
- During identity verification (in accordance with anti-money laundering legislation): copies of identity documents (passport, ID card).
- When conducting financial transactions: payment card data, bank account information, and other payment details.
- When contacting customer support: the content of your messages, emails, and conversations.
Information collected automatically:
- Technical data: IP address, browser type and version, device type, operating system, time zone.
- Usage data: information about how you use our Site, including pages visited and time spent on the site.
- Cookie data: We use cookies to improve the functionality of the Site. You can find detailed information in the “Use of Cookies” section.
2. Purposes of Using Personal Data
Your personal data is used for the following purposes:
Providing and managing services:
- Registering and managing your account.
- Processing financial transactions.
- Providing you with access to content.
Compliance with legal and regulatory obligations:
- Verifying your age and identity to prevent fraud and underage gambling.
- Fulfilling legal requirements in the area of anti-money laundering (AML) and counter-terrorist financing (CTF).
- Responding to requests from government and law enforcement agencies.
Improving service quality and personalization:
- Analyzing Site usage to optimize its performance and user interface.
- Personalizing offers based on your preferences.
Communication and marketing:
- Sending you important information about your account, and changes to terms and conditions.
- Informing you about new promotions, bonuses, and special offers (subject to your consent). You can opt-out of marketing communications at any time.
Ensuring security:
- Monitoring activity on the Site to detect and prevent fraudulent activities and security breaches.
3. Legal Basis for Data Processing
We process your personal data on the following legal bases:
- Performance of a contract: processing is necessary to fulfill our obligations to you within the framework of providing gaming services.
- Legal obligation: processing is required to comply with the legislation of the Republic of Moldova and international norms.
- Your consent: in cases where we request your explicit consent for data processing, for example, for marketing communications.
- Legitimate interests: processing is necessary for our legitimate interests, such as improving services and ensuring security, provided that these interests do not override your rights and freedoms.
4. Data Transfer and Disclosure
We do not sell or transfer your personal information to third parties, except in the following cases:
- Service providers: We may transfer data to trusted partners who provide us with services such as payment processing, identity verification, hosting, and analytics. These companies are obliged to maintain the confidentiality and security of your data.
- Regulatory and law enforcement agencies: In cases provided for by law, we may disclose your information upon request from courts, police, and other government bodies.
- For security purposes: We may disclose information to protect our rights, property, and safety.
5. Data Security
We take all necessary technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL Encryption: All data transmitted between your browser and our site is protected using Secure Socket Layer (SSL) technology.
- Secure Servers: Your data is stored on secure servers with restricted access.
- Internal Policies: We apply strict internal policies and procedures for handling personal data.
6. Your Rights
In accordance with data protection legislation, you have the following rights:
- Right to rectification: You can request the correction of inaccurate or incomplete information.
- Right to erasure (‘right to be forgotten’): You can request the deletion of your data under certain circumstances (e.g., if it is no longer needed for the purposes for which it was collected).
- Right to restriction of processing: You can request to restrict the processing of your data in certain situations.
- Right to object: You can object to the processing of your data for direct marketing purposes.
To exercise these rights, please contact our customer support.
7. Use of Cookies
Cookies are small text files that are stored on your device when you visit a website. We use cookies to:
- Ensure the functionality of the site: for example, to remember your login session.
- Analytics: to collect anonymous statistics about visits, which helps us improve the site.
- Personalization: to remember your preferences (e.g., language).
You can manage your cookie settings in your browser. Please note that disabling some cookies may affect the functionality of the Site.
8. Data Retention Periods
We store your personal data for the period necessary to achieve the purposes stated in this Policy, as well as to comply with our legal obligations (e.g., in accordance with anti-money laundering legislation).
9. Changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy. We will notify you of any significant changes by email or by posting a prominent notice on the Site.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at: manager@casinoeuropa.md.
Last Updated: August 25, 2025.